Privacy Policy

Who we are

Ecorail Systems Pvt. Ltd. (“Ecorail”, “we”, “our”, “us”) is a Railway Signalling & Telecommunication (S&T) services company. Our website is https://www.ecorailsystems.com.

• CIN: U43299WB2025PTC282848
• Registered office: MCC4+HR7, Sastri Pally, Diri Para, Nimta, North Dumdum, Pin-700 049, West Bengal, India
• Contact: management@ecorailsystems.com, 033 6902 8572

Scope

This policy applies to information collected through our website, contact forms (including the site‑wide popup), careers applications, support requests, vendor empanelment enquiries, and direct communications (phone, email, WhatsApp). It does not cover third‑party sites linked from our pages.

Information we collect

Information you provide to us

• Services / BOQ: name, contact details, company, location/station, selected services, scope files/drawings, preferred dates, and your message.
• Support: issue type, project/reference, priority, attachments (photos/docs), and your message.
• Careers: name, contact details, current location, role applied for, experience, earliest joining, resume/CV, and your message.
• Vendor / Partner: company/GST, services offered, and your message.
• Direct communications: information you share by phone, email, WhatsApp or in meetings.

Information we collect automatically

• Device and usage data such as IP address, browser type, pages visited, and timestamps (standard server logs).
• Cookies or similar technologies to remember preferences and measure site usage (see Cookies & analytics).

Information from third parties

• References or contact details provided by you for job applications.
• Basic business information from publicly available sources for vendor due diligence.

How we use information

• Respond to your enquiries and provide quotations/BOQs.
• Plan and deliver projects (surveys, cabling, interlocking, installation, testing & commissioning).
• Register and resolve support issues and maintain service levels.
• Recruitment—screen profiles, schedule interviews, evaluate candidates, and maintain a talent pool.
• Vendor empanelment and coordination.
• Improve our website and services, including analytics on usage and performance.
• Comply with legal obligations and enforce agreements.

How we share information

• Service providers: hosting, email delivery, document storage, analytics, or communications tools under confidentiality obligations.
• Project partners/vendors: where required to execute specific works (e.g., OFC splicing teams, printing/signage vendors).
• Recruitment panels: internal reviewers or interviewers involved in hiring.
• Legal & compliance: if required by law, regulation, or to protect rights, property, or safety.
• Business transfers: if we undergo a reorganization; any successor will continue to honor this policy.

We do not sell your personal information.

Cookies & analytics

We use necessary cookies for site functionality (e.g., remembering form states) and may use analytics to understand overall site usage. You can control cookies through your browser settings. Some features may not work correctly without cookies.

• Essential: security, page navigation, basic functions.
• Analytics (optional): page views, time on site, referral sources (aggregated).

Retention

We retain information for as long as necessary for the purposes set out in this policy:

• Enquiries & quotations: typically up to 24 months.
• Project & support records: for the project term plus any applicable statutory period.
• Careers: for the recruitment cycle and limited time thereafter for future opportunities (unless you request deletion).
• Vendor details: for the engagement term and compliance record keeping.

We may keep data longer if required by law or to resolve disputes.

Security

We use reasonable technical and organizational measures to protect information (role‑based access, need‑to‑know sharing, and secure storage). No method of transmission or storage is completely secure; please exercise care when sharing sensitive details.

Your choices

• Access / update: you can request a copy of the information you provided and ask us to correct it.
• Delete: you may request deletion where applicable; certain records may need to be retained for legal or contractual reasons.
• Withdraw consent: where processing is based on consent, you can withdraw it at any time.
• Communication preferences: ask us to stop non‑essential communications.

To exercise these, email us at management@ecorailsystems.com with the subject “Privacy Request”. We may need to verify your identity.

Children

Our services and website are intended for business use and are not directed to children. We do not knowingly collect personal information from children.

International transfers

If we use cloud services or service providers outside India, your information may be processed in other countries. We take steps to ensure an appropriate level of protection in line with this policy.

Changes to this policy

We may update this policy from time to time to reflect operational or legal changes. The “Last updated” date below indicates the current version. Material changes will be highlighted on this page.

Contact & grievance

If you have questions or concerns about this policy or our handling of personal information, contact us:

• Email: management@ecorailsystems.com
• Phone: 033 6902 8572
• Address: MCC4+HR7, Sastri Pally, Diri Para, Nimta, North Dumdum, Pin-700 049, West Bengal, India